FAQ

Understand your options before visiting a clinic.

Receive Your Report

Choose your preferred report type

1

Not Sure Which Treatment Is Right For You?

Many people feel overwhelmed by the number of treatment options available.

Vela helps you understand which treatments may be worth considering based on your photos and concerns before you visit a clinic.

2

Want Professional Opinions Before Visiting a Clinic?

Instead of relying solely on online reviews or marketing content, receive insights based on reviews from Korean dermatologists and plastic surgeons.

3

Tired of Sales-Driven Clinic Consultations?

Many clinics recommend treatments during consultations before fully understanding your concerns.

Vela helps you explore your options first, so you can visit a clinic with more confidence and clarity.

ㅡ

About Vela

Built with direct insight from

Korean medical professionals

Vela was created with direct involvement from

a Korean dermatologist who recognized how difficult it can be for international patients to navigate aesthetic decisions remotely.

Many people struggle with conflicting recommendations, unclear pricing, and limited access to direct medical perspectives before making decisions.

Vela was designed to make that process more transparent, structured, and thoughtful.

Dr. Gyeonghoon Kim

Korean Board-Certified Dermatologist

Co-founder of Vela

ㅡ

How We Select Doctors

Vela is designed to help you better understand your options before making decisions — not to pressure treatment choices.

The Top 2%

We partner exclusively with board-certified dermatologists

and plastic surgeons—the highest standard of specialist training in Korea.

Personalized, Never Mass-Produced

We select doctors who prioritize personalized analysis

and tailored treatment plans, never one-size-fits-all procedures.

Specialists Lead Every Decision

Every recommendation comes directly from the specialist

—not sales consultants or commercial incentives.

Trusted by Local Patients

Our network is built on long-term patient trust

and clinical reputation within Korea, not tourist marketing.

Verified by Vela

Every clinic is carefully reviewed by the Vela team

for quality, professionalism, and patient experience.

How Vela Works

1

Upload Your

Photos & Concerns & Questions

Securely upload your photos, concerns, and the questions you want answered most.

2

Reviewed by Trusted

Dermatologists & Plastic Surgeons

Your case is personally reviewed by trusted Korean specialists experienced with local patients.

3

Receive Your Personalized Report

within 3 business days

Receive a personalized report explaining not only recommended options, but the reasoning behind them.

Choose Your Report Type

*This service provides informational reports only. It does not provide medical diagnosis, treatment, prescription, or telemedicine services.

One Doctor Consultation

We’ll match you with one carefully selected doctor based on your concerns and goals.

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Limited-Time Free Report — Until July 31

Request Your Free Report

Multi-Doctor Review Report

We’ll connect you with three carefully selected doctors based on your concerns and goals.

$72

you’ll received

  1. Facial analysis by 3 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Coming Soon

FAQ

Is this a medical consultation service?

  • No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
  • The service does not provide medical diagnosis, treatment, prescription, or telemedicine.

Is this a medical diagnosis?

  • No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.

Do I need to visit Korea to use Vela?

  • No. Everything — from photo submission to receiving your report — is done fully online.

What do I receive?

  • You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
  • The report may include:
    • Doctor opinions
    • Recommended treatment directions
    • Similar case references
    • Recovery and consideration notes
    • Transparent pricing guidance commonly shared with local patients

How many doctors review my case?

  • You can choose between:
    • One Doctor Consultation
    • Three Doctor Consultation
  • Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.

Is Vela only for women?

  • No. Vela is designed for anyone interested in aesthetic analysis and skin insight.

How does Vela select doctors?

  • Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
    • Strong patient reviews
    • Clinical experience
    • Natural and ethical treatment approaches
    • Transparent communication
  • We do not work with mass-market “factory-style” clinics focused on aggressive upselling.

Will doctors directly review my photos?

  • Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.

Will my photos and personal data stay private?

  • Yes. All photos and personal information are securely stored and never shared publicly.
  • Access is limited to:
    • The assigned medical specialists
    • A small operations team managing your report

Is Vela affiliated with specific clinics?

  • No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
  • Our goal is to help users make more informed and thoughtful decisions.

Can Vela tell me exactly which procedure I need?

  • No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
  • Vela is intended to provide guidance, educational insight, and professional opinions before consultation.

How long does it take to receive my report?

  • Most reports are delivered within approximately 3 business days after photo submission.

What kind of photos should I upload?

  • We recommend:
    • Front-facing photos
    • 45° angle photos
    • Side profile photos
    • Natural lighting
    • No makeup or filters
  • Detailed photo guidelines will be provided after purchase.

Can I get a refund?

  • If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
  • Additional conditions may apply depending on the clinic.

For inquiries or support,

please contact us at vela@dermatrix.io

We’ll get back to you as soon as possible.

Terms of Service

Privacy

3F, 3C-78, 54 Beomeocheon-ro,Suseong-gu, Daegu, South Korea

Business Registration No. 387-81-03432

vela@dermatrix.io

© 2026 All rights reserved.

FAQ

Understand your options before visiting a clinic.

Receive Your Report

Choose your preferred report type

1

Not Sure Which Treatment Is Right For You?

Many people feel overwhelmed by the number of treatment options available.

Vela helps you understand which treatments may be worth considering based on your photos and concerns before you visit a clinic.

2

Want Professional Opinions Before Visiting a Clinic?

Instead of relying solely on online reviews or marketing content, receive insights based on reviews from Korean dermatologists and plastic surgeons.

3

Tired of Sales-Driven Clinic Consultations?

Many clinics recommend treatments during consultations before fully understanding your concerns.

Vela helps you explore your options first, so you can visit a clinic with more confidence and clarity.

ㅡ

About Vela

Built with direct insight from

Korean medical professionals

Vela was created with direct involvement from

a Korean dermatologist who recognized how difficult it can be for international patients to navigate aesthetic decisions remotely.

Many people struggle with conflicting recommendations, unclear pricing, and limited access to direct medical perspectives before making decisions.

Vela was designed to make that process more transparent, structured, and thoughtful.

Dr. Gyeonghoon Kim

Korean Board-Certified Dermatologist

Co-founder of Vela

ㅡ

How We Select Doctors

Vela is designed to help you better understand your options before making decisions — not to pressure treatment choices.

The Top 2%

We partner exclusively with board-certified dermatologists

and plastic surgeons—the highest standard of specialist training in Korea.

Personalized, Never Mass-Produced

We select doctors who prioritize personalized analysis

and tailored treatment plans, never one-size-fits-all procedures.

Specialists Lead Every Decision

Every recommendation comes directly from the specialist

—not sales consultants or commercial incentives.

Trusted by Local Patients

Our network is built on long-term patient trust

and clinical reputation within Korea, not tourist marketing.

Verified by Vela

Every clinic is carefully reviewed by the Vela team

for quality, professionalism, and patient experience.

How Vela Works

1

Upload Your

Photos & Concerns & Questions

Securely upload your photos, concerns, and the questions you want answered most.

2

Reviewed by Trusted

Dermatologists & Plastic Surgeons

Your case is personally reviewed by trusted Korean specialists experienced with local patients.

3

Receive Your Personalized Report

within 3 business days

Receive a personalized report explaining not only recommended options, but the reasoning behind them.

Choose Your Report Type

*This service provides informational reports only. It does not provide medical diagnosis, treatment, prescription, or telemedicine services.

One Doctor Consultation

We’ll match you with one carefully selected doctor based on your concerns and goals.

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Limited-Time Free Report — Until July 31

Request Your Free Report

Multi-Doctor Review Report

We’ll connect you with three carefully selected doctors based on your concerns and goals.

$72

you’ll received

  1. Facial analysis by 3 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Coming Soon

FAQ

Is this a medical consultation service?

  • No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
  • The service does not provide medical diagnosis, treatment, prescription, or telemedicine.

Is this a medical diagnosis?

  • No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.

Do I need to visit Korea to use Vela?

  • No. Everything — from photo submission to receiving your report — is done fully online.

What do I receive?

  • You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
  • The report may include:
    • Doctor opinions
    • Recommended treatment directions
    • Similar case references
    • Recovery and consideration notes
    • Transparent pricing guidance commonly shared with local patients

How many doctors review my case?

  • You can choose between:
    • One Doctor Consultation
    • Three Doctor Consultation
  • Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.

Is Vela only for women?

  • No. Vela is designed for anyone interested in aesthetic analysis and skin insight.

How does Vela select doctors?

  • Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
    • Strong patient reviews
    • Clinical experience
    • Natural and ethical treatment approaches
    • Transparent communication
  • We do not work with mass-market “factory-style” clinics focused on aggressive upselling.

Will doctors directly review my photos?

  • Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.

Will my photos and personal data stay private?

  • Yes. All photos and personal information are securely stored and never shared publicly.
  • Access is limited to:
    • The assigned medical specialists
    • A small operations team managing your report

Is Vela affiliated with specific clinics?

  • No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
  • Our goal is to help users make more informed and thoughtful decisions.

Can Vela tell me exactly which procedure I need?

  • No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
  • Vela is intended to provide guidance, educational insight, and professional opinions before consultation.

How long does it take to receive my report?

  • Most reports are delivered within approximately 3 business days after photo submission.

What kind of photos should I upload?

  • We recommend:
    • Front-facing photos
    • 45° angle photos
    • Side profile photos
    • Natural lighting
    • No makeup or filters
  • Detailed photo guidelines will be provided after purchase.

Can I get a refund?

  • If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
  • Additional conditions may apply depending on the clinic.

For inquiries or support,

please contact us at vela@dermatrix.io

We’ll get back to you as soon as possible.

Terms of Service

Privacy

3F, 3C-78, 54 Beomeocheon-ro,Suseong-gu, Daegu, South Korea

Business Registration No. 387-81-03432

vela@dermatrix.io

© 2026 All rights reserved.

FAQ

Understand your options before visiting a clinic.

Receive Your Report

Choose your preferred report type

1

Not Sure Which Treatment Is Right For You?

Many people feel overwhelmed by the number of treatment options available.

Vela helps you understand which treatments may be worth considering based on your photos and concerns before you visit a clinic.

2

Want Professional Opinions Before Visiting a Clinic?

Instead of relying solely on online reviews or marketing content, receive insights based on reviews from Korean dermatologists and plastic surgeons.

3

Tired of Sales-Driven Clinic Consultations?

Many clinics recommend treatments during consultations before fully understanding your concerns.

Vela helps you explore your options first, so you can visit a clinic with more confidence and clarity.

ㅡ

About Vela

Built with direct insight from

Korean medical professionals

Vela was created with direct involvement from

a Korean dermatologist who recognized how difficult it can be for international patients to navigate aesthetic decisions remotely.

Many people struggle with conflicting recommendations, unclear pricing, and limited access to direct medical perspectives before making decisions.

Vela was designed to make that process more transparent, structured, and thoughtful.

Dr. Gyeonghoon Kim

Korean Board-Certified Dermatologist

Co-founder of Vela

ㅡ

How We Select Doctors

Vela is designed to help you better understand your options before making decisions — not to pressure treatment choices.

The Top 2%

We partner exclusively with board-certified dermatologists

and plastic surgeons—the highest standard of specialist training in Korea.

Personalized, Never Mass-Produced

We select doctors who prioritize personalized analysis

and tailored treatment plans, never one-size-fits-all procedures.

Specialists Lead Every Decision

Every recommendation comes directly from the specialist

—not sales consultants or commercial incentives.

Trusted by Local Patients

Our network is built on long-term patient trust

and clinical reputation within Korea, not tourist marketing.

Verified by Vela

Every clinic is carefully reviewed by the Vela team

for quality, professionalism, and patient experience.

How Vela Works

1

Upload Your

Photos & Concerns & Questions

Securely upload your photos, concerns, and the questions you want answered most.

2

Reviewed by Trusted

Dermatologists & Plastic Surgeons

Your case is personally reviewed by trusted Korean specialists experienced with local patients.

3

Receive Your Personalized Report

within 3 business days

Receive a personalized report explaining not only recommended options, but the reasoning behind them.

Choose Your Report Type

*This service provides informational reports only. It does not provide medical diagnosis, treatment, prescription, or telemedicine services.

One Doctor Review Report

We’ll match you with one carefully selected doctor based on your concerns and goals.

$39

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Limited-Time Free Report — Until July 31

Request Your Free Report

Multi-Doctor Review Report

We’ll connect you with three carefully selected doctors based on your concerns and goals.

$72

you’ll received

  1. Facial analysis by 3 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Coming Soon

FAQ

Is this a medical consultation service?

  • No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
  • The service does not provide medical diagnosis, treatment, prescription, or telemedicine.

Is this a medical diagnosis?

  • No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.

Do I need to visit Korea to use Vela?

  • No. Everything — from photo submission to receiving your report — is done fully online.

What do I receive?

  • You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
  • The report may include:
    • Doctor opinions
    • Recommended treatment directions
    • Similar case references
    • Recovery and consideration notes
    • Transparent pricing guidance commonly shared with local patients

How many doctors review my case?

  • You can choose between:
    • One Doctor Consultation
    • Three Doctor Consultation
  • Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.

Is Vela only for women?

  • No. Vela is designed for anyone interested in aesthetic analysis and skin insight.

How does Vela select doctors?

  • Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
    • Strong patient reviews
    • Clinical experience
    • Natural and ethical treatment approaches
    • Transparent communication
  • We do not work with mass-market “factory-style” clinics focused on aggressive upselling.

Will doctors directly review my photos?

  • Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.

Will my photos and personal data stay private?

  • Yes. All photos and personal information are securely stored and never shared publicly.
  • Access is limited to:
    • The assigned medical specialists
    • A small operations team managing your report

Is Vela affiliated with specific clinics?

  • No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
  • Our goal is to help users make more informed and thoughtful decisions.

Can Vela tell me exactly which procedure I need?

  • No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
  • Vela is intended to provide guidance, educational insight, and professional opinions before consultation.

How long does it take to receive my report?

  • Most reports are delivered within approximately 3 business days after photo submission.

What kind of photos should I upload?

  • We recommend:
    • Front-facing photos
    • 45° angle photos
    • Side profile photos
    • Natural lighting
    • No makeup or filters
  • Detailed photo guidelines will be provided after purchase.

Can I get a refund?

  • If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
  • Additional conditions may apply depending on the clinic.

For inquiries or support,

please contact us at vela@dermatrix.io

We’ll get back to you as soon as possible.